Reports

Troubleshooting

Please check your Internet connection to ensure it is online and available.

The application cannot connect to the database server due to networking or firewall issues.

.NET Framework 3.5 Requirements

The application may have issues installing or running due to underlying issues with Windows and the .NET framework. If you are experiencing these problems, please follow these steps:

  1. If the Booking Agent is installed, please first uninstall the Booking Agent.
    » Uninstall the Booking Agent
  2. Install the .NET framework.
    » Microsoft .NET Framework 4 (Web Installer)
  3. Reboot your computer, if prompted.
  4. You may wish to review the log or temporarily disable firewall and anti-virus software to ensure there are no conflicts.
  5. Re-install the Booking Agent.
    » Installation

Installation partially downloads and then stalls

The problem is due to Intrusion Protection System (IPS) settings which can prevent full installation and upgrades of the software.

Wikipedia Reference
An Intrusion prevention system (IPS) is a network security device that monitors network and/or system activities for malicious or unwanted behavior and can react, in real-time, to block or prevent those activities. Network-based IPS, for example, may operate in-line to monitor all network traffic for malicious code or attacks . When an attack is detected, it can drop the offending packets while still allowing all other traffic to pass.

http://en.wikipedia.org/wiki/Intrusion_prevention_system

Sample Error Message from IPS software:

The IPS detected the following and dropped the connection.

Event Type Details:

Windows OLE Automation Remote Code Execution

Microsoft Object Linking and Embedding (OLE) automation contains a vulnerability that could allow an unauthenticated, remote attacker to execute arbitrary code.

The vulnerability exists due to insufficient validation of user-supplied data within script code. An unauthenticated, remote attacker could exploit this vulnerability by causing a malicious OLE request to be made on the vulnerable system. The attacker will likely exploit this vulnerability by convincing a user to accept a malicious Windows OLE Automation Remote Code Execution

Knowledge Base

Please visit our knowledge base for detailed information about installation issues not covered in this section.
» Knowledge Base